Need more info? Check our frequently asked questions below.
Can I pick a color?
The most common question we get is, “can I pick a color” and the answer is: kind of, sometimes, not likely.
Because we’re essentially getting the next container off the stack from our inventory that meets the criteria you requested, we do not offer color selection… however we can often have multiple colors available off the top (blue, yellow, red, green, maroon, etc.).
You can always have your container painted, and that usually takes a week or two and costs $400.
Can I look at the shipping container before I buy it?
Because the containers are stacked five high and many rows deep, we cannot obtain photos or guarantee a specific unit. When we receive an order, we pick the next container off the stack that meets the criteria. When you rent or buy through Norlift, you’re getting a storage container out of our rental fleet.
Is the transaction secure?
We take your online security seriously an make every effort to protect sensitive information. All online payment processing happens through Stripe, a secure third party provider. Stripe is trusted by companies like Pinterest and Lyft for processing online payments. We simply tell the payment gateway what you had in your cart and they manage your secure transaction.
Because all of our online payment processing is managed by a third party, Norlift doesn't keep the information regarding your credit card or payment method. When we set up recurring payments after the first rental term, we will contact you to request information via a credit card authorization form that is maintained in paper format in a secure location
How much room is needed at delivery?
We need 80' of additional pull-away space to deliver 40' containers for a total of 120' and 40' of additional pull-away space for 20' containers for a total of 60'.
Plan on having at least 10' of width to fit the truck and 13'6" of clearance height (when the container is tipped off the back, the peak height is around 16').
Can you modify the container, or add doors?
Yes, sometimes. But plan on it adding 2-4 weeks to your delivery timeline. Doors vary by market but usually add $1,600 to the total. Cutting a container to a different length (say cutting a 40' to a 30' container) would cost around $1,200 + adding a door to the end. Please note, these prices are estimates for customer budgeting purposes. If you have specific questions on a modification project, please feel free to contact us.
Do you offer financing?
Yes, we offer our customers the opportunity to finance their purchase.
I bought a container, and it has a strong paint smell… how do I make it go away?
Sometimes, newer containers have a paint or chemical smell because they’ve had their doors closed for 99% of the time since being built. If you buy a container and it has a paint smell, we recommend leaving the doors open for a few days to let it air out. If you’re still having issues after that, give us a call… but letting the container air out usually does the trick.
Is there sales tax on the purchase of a shipping container?
That depends on where you take delivery. We do not charge sales tax to deliveries taken in OR. All deliveries within states with an implemented sales tax will be charged sales tax: WA, ID, NV, and CA. We make every effort to comply with local and national tax laws, so this may change at some point. Also, we also do not charge sales tax if the buyer is tax-exempt.
Can I pick up the container myself?
If you have the proper equipment to safely transport a shipping container, our preferred option is for the customer to pick-up their own box. If you don’t have a truck capable of safely hauling a container, we can help you with delivery.
Please be aware you are required to comply with all DOT and OSHA rules and Norlift cannot be held liable for any issues during transport.
What if when the container isn’t what I expected when it gets here?
The customer has the right to refuse delivery if for some reason the container does not meet the criteria requested. Our goal is to give you a realistic idea of what you’re getting up front. Check out our sample photos and read about the process before renting or purchasing a container for the first time.
If the container is rejected because the truck cannot safely drop the container exactly where you wanted it, the customer will be charged for trucking. Neither you nor Norlift wants the container to be rejected at delivery. Please make sure you check out the sample photos and have a full understanding of what you’re getting before you order for the first time.
If you’ve looked at everything on the site, and you’re still not sure, give us a call. We’re always happy to help.
How should I prepare the Location for delivery?
The most important thing is to have enough room for the truck to drop the container. 20’ containers require 60’ of space (20’ for the box and 40’ for the truck), while 40’ containers require 120’ of space (40’ for the box and 80’ for the truck). If delivery is rejected due to the driver being unable to safely back into the location, the customer will be charged for trucking.
The location also needs to be level. You can either lay concrete or gravel, or you can place railroad ties or blocks capable of supporting the container. A good rule of thumb on railroad ties or blocks is to have one under each end and then additional blocks every 10’ or so (depending on your surface area).
A level surface is crucial for doors to line up, so blocks are a good idea to have in place. Norlift does not provide blocks, so please make sure you have your site ready at delivery.
What are the shipping container dimensions?
Not sure what the difference between a high cube and a standard container is? Check out this chart for interior and exterior dimensions as well as weights and capacity by size.
Do you sell refrigerated or insulated units?
We can locate refrigerated/insulated units. Please be aware the process takes a little longer, and the cost is usually $3,000-$5,000 more than dry containers by market. We’re not refrigerated container experts, but we can leverage our relationships to purchase those types of units if that’s what you need.
Do you sell 45’, 48’ or 53’ containers?
We can locate containers larger than 40’s, but customers are responsible for their own trucking of larger units. Pricing for 45’, 48’ and 53’ boxes tend to be between 20%-50% more than one trip 40’ high cube containers (all 45’, 48’ and 53’ containers are high cubes).
Do you sell 10’ containers?
Shipping containers usually come in 'twenty-foot equivalent units' (or 'TEU's), so we offer 20’ and 40’ containers. 10’ containers are usually custom built or made from cutting down a 20’ container. As such, they tend to cost more than a 20' container. 10’ containers are not a cost-effective alternative to 20’s, but if you don’t have room for a 20’ container, we can find you a 10’ box.
What if I have a question that wasn’t answered in the FAQ?
Contact us if we weren't able to answer your question in the FAQ, we're always happy to help.